Privacy Policy

1. Who we are

Unique Support Services is a private mental health and behaviour therapy practice based in Torbay, Auckland, New Zealand. This policy explains how we handle personal information collected through this website and in the course of providing our services.

2. Collection and use of personal information

We collect only the personal information we need to respond to enquiries, arrange appointments and provide therapy. This may include your name, contact details and information you choose to share with us.

We use this information to communicate with you, provide and manage our services, and meet our professional and legal obligations. [Describe any other purposes.]

3. Confidentiality and health information

Information shared in therapy is treated as confidential health information. We handle it in accordance with the Privacy Act 2020, the Health Information Privacy Code 2020 and the professional standards of the Social Workers Registration Board.

Confidentiality may be limited where disclosure is required by law or necessary to prevent a serious threat to someone's health or safety. These limits will be discussed with you at the start of therapy.

4. New Zealand privacy law

We are committed to complying with the Privacy Act 2020 and the Health Information Privacy Code 2020, including the rules on how health information is collected, stored, used and disclosed.

5. Storage and protection of information

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. [Describe your storage and security arrangements, and how long records are kept, once confirmed.]

6. Website cookies and analytics

This website may use cookies or similar technologies to function correctly and to understand how visitors use the site. [Confirm whether any analytics tools are used and name them here.]

7. Contact form submissions

When you use our contact form, we collect your name, email, optional phone number and message so we can respond. Please do not include sensitive clinical or health information in the form. Contact form submissions are stored securely and used only to respond to your enquiry. [Confirm retention practice.]

8. Third-party booking systems

Appointment bookings and clinical records are managed through Zanda Health, a third-party practice management system. When you book, your information is handled by Zanda Health under their own privacy policy. [Link to Zanda Health's privacy policy and confirm any other third parties.]

9. Access and correction

You have the right to request access to the personal information we hold about you and to ask for it to be corrected. To make a request, please contact us using the details below.

10. Privacy enquiries and complaints

If you have a question or concern about privacy, please contact us at hello@uniquesupport.co.nz. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner (privacy.org.nz) or the Health and Disability Commissioner (hdc.org.nz).